Privacy Policy

Privacy Policy Overview

This policy applies to information collected through the Twakkal Al-Khaleej website and through communications related to our transportation, heavy equipment rental and project support services.

By submitting information to us, you acknowledge that it may be used in accordance with this Privacy Policy and applicable laws and regulations in the Kingdom of Saudi Arabia.

Information We May Collect

Depending on how you interact with Twakkal Al-Khaleej, we may collect information such as:

• Name and job title
• Company or organization name
• Phone and WhatsApp number
• Email address
• Project or delivery location
• Equipment type and rental requirements
• Rental duration and project schedule
• Quotation, purchase order or invoice information
• Messages and information submitted through website forms
• Technical website data such as browser type, device type and IP-related information

How We Use Your Information

Information may be used for legitimate business and operational purposes, including:

• Responding to enquiries and quotation requests
• Checking equipment availability
• Preparing quotations and commercial proposals
• Coordinating equipment rental and transportation
• Managing bookings, mobilization and project logistics
• Communicating with customers before, during and after a project
• Processing invoices and maintaining business records
• Improving our website and customer experience
• Maintaining security and preventing misuse of our systems
• Meeting legal, regulatory or contractual requirements

Legal & Business Basis for Processing

We may process information where it is necessary to respond to a business enquiry, prepare or perform a contract, fulfill legal obligations, protect legitimate business interests, maintain operational security, or where consent has been provided.

The specific basis may depend on the nature of the communication or business relationship.

Sharing of Information

Twakkal Al-Khaleej does not sell personal information.

Information may be shared only where reasonably necessary with trusted service providers, employees, operational partners, professional advisers or authorities in connection with legitimate business operations.

Examples may include:

• Website hosting or technology providers
• Email and communication service providers
• Accounting or professional advisers
• Transport or operational partners where required for a project
• Government or regulatory authorities where legally required

Cookies & Website Analytics

Our website may use cookies or similar technologies to help the website function properly, understand website traffic and improve user experience.

These technologies may collect general technical information such as:

• Browser and device type
• Pages visited
• Time spent on pages
• Referral source
• General website interaction information

Data Retention

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including business, contractual, accounting, legal and operational requirements.

Retention periods may vary depending on whether information relates to an enquiry, quotation, completed project, customer account, financial transaction or legal obligation.

Information Security

Twakkal Al-Khaleej takes reasonable administrative and technical measures to protect information against unauthorized access, misuse, loss or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Users should also take reasonable precautions when communicating confidential information through email, messaging platforms or website forms.

Your Privacy Rights

Subject to applicable Saudi laws and regulations, individuals may have certain rights regarding their personal information.

Depending on the circumstances, these may include requests to:

• Access information held about you
• Correct inaccurate or incomplete information
• Request deletion where legally permitted
• Withdraw consent where processing is based on consent
• Object to certain uses of information where applicable

Requests can be submitted using the contact details provided below. We may need to verify identity before processing certain requests.

Third-Party Websites & Services

Our website may contain links to third-party websites or services, including WhatsApp, Google Maps, social platforms or other external resources.

Twakkal Al-Khaleej is not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policies of those services separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology or applicable legal requirements.

Updated versions will be published on this page with the revised update date.

Contact Us About Privacy

If you have questions about this Privacy Policy or how Twakkal Al-Khaleej handles your information, please contact us.

• Company: Twakkal Al-Khaleej
• Location: Dammam, Saudi Arabia
• Phone: +966 59 432 1169
• Email: info@twakkal.com
• Website: twakkal.com